Delayed Data in Analytics Reports

What to do

• Check whether you use BigCommerce Reporting & Analytics. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h it lasted.

  Anything that failed between 2026-04-24 13:07 UTC and 2026-04-24 15:07 UTC may need a replay.

• Subscribe to BigCommerce's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from BigCommerce 6

1. investigatingApr 24, 2026, 1:07 PM UTC

   Commerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports for a subset of stores.

   provider

2. investigatingApr 24, 2026, 1:07 PM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedApr 24, 2026, 1:29 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

4. monitoringApr 24, 2026, 1:32 PM UTC

   We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.

   provider

5. monitoringApr 24, 2026, 2:38 PM UTC

   We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.

   provider

6. resolvedApr 24, 2026, 3:07 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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