- Level
- confirmed
- Worst impact
- Partial outage
- Components
- API & Webhooks, Storefront
- Down Index
- 42of 100
What to do
Check whether you use BigCommerce API & Webhooks, Storefront. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 21m it lasted.
Anything that failed between 2026-05-19 03:39 UTC and 2026-05-19 08:00 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 13
- investigating
BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
Commerce engineers are continuing to work on a fix for the issue.
provider
- identified
Commerce engineers are working on the availability issues for a subset of stores. We will provide an update shortly.
provider
- identified
Commerce engineers have restored most storefront and API functionality for the affected stores, and are working on restoring remaining services.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9f826f62ca
Is BigCommerce still down?
No, this incident was resolved 2026-05-19 08:00 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
4h 21m, from 2026-05-19 03:39 UTC to 2026-05-19 08:00 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named API & Webhooks, Storefront.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.