- Level
- confirmed
- Worst impact
- Degraded
- Components
- Storefront
- Down Index
- 28of 100
What to do
Check whether you use BigCommerce Storefront. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 31m it lasted.
Anything that failed between 2026-04-09 14:53 UTC and 2026-04-09 17:24 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 3
- investigating
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
provider
- investigating
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
provider
- resolved
External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9fd1ba6a4b
Is BigCommerce still down?
No, this incident was resolved 2026-04-09 17:24 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
2h 31m, from 2026-04-09 14:53 UTC to 2026-04-09 17:24 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Storefront.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.