- Level
- confirmed
- Worst impact
- Degraded
- Components
- Control Panel
- Down Index
- 28of 100
What to do
Check whether you use BigCommerce Control Panel. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 23m it lasted.
Anything that failed between 2026-09-01 23:43 UTC and 2026-09-02 02:05 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 3
- investigating
Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.
provider
- monitoring
We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a54bb52e22
Is BigCommerce still down?
No, this incident was resolved 2026-09-02 02:05 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
2h 23m, from 2026-09-01 23:43 UTC to 2026-09-02 02:05 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Control Panel.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.