Issue with Catalysts/Makeswift builder

What to do

• Check whether you use BigCommerce API & Webhooks. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 56m it lasted.

  Anything that failed between 2026-03-25 17:06 UTC and 2026-03-25 20:02 UTC may need a replay.

• Subscribe to BigCommerce's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from BigCommerce 4

1. investigatingMar 25, 2026, 5:06 PM UTC

   Commerce Engineers are investigating an issue impacting users who are using the latest version of Catalyst and using the Makeswift builder. We will provide updates as they become available.

   provider

2. identifiedMar 25, 2026, 5:49 PM UTC

   Commerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they become available.

   provider

3. monitoringMar 25, 2026, 7:46 PM UTC

   Commerce engineers have implemented a fix and are monitoring the results. If using One Click Catalyst, merchants will need to redeploy to pickup the latest version. For merchants with their own codebase repository of Catalyst, they can pull in the latest changes from bigcommerce/catalyst-makeswift@1.6.3 or manually bump @makeswift/runtim@0.26.4 to include the fix for this issue.

   provider

4. resolvedMar 25, 2026, 8:02 PM UTC

   This issue has been resolved and all systems are fully operational.

   provider

Corrections

None so far.

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