- Level
- confirmed
- Worst impact
- Degraded
- Components
- Storefront
- Regions
- au
What to do
Check whether you use BigCommerce Storefront in au. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 12m it lasted.
Anything that failed between 2026-10-02 02:29 UTC and 2026-10-02 05:41 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 3
- investigating
BigCommerce engineers are currently investigating intermittent availability and degraded performance for Australian hosted stores. We will provide an update shortly.
provider
- monitoring
Engineers have deployed additionally capacity in this region and aren't continuing to monitor the availability and performance.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ceb6ac4809
Is BigCommerce still down?
No, this incident was resolved 2026-10-02 05:41 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
3h 12m, from 2026-10-02 02:29 UTC to 2026-10-02 05:41 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Storefront in au.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.