- Level
- confirmed
- Worst impact
- Degraded
- Components
- Down Index
- 29of 100
What to do
Check whether you use BigCommerce Email. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 24m it lasted.
Anything that failed between 2026-09-04 09:19 UTC and 2026-09-04 12:43 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 3
- investigating
We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
provider
- monitoring
Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-da5e07ec54
Is BigCommerce still down?
No, this incident was resolved 2026-09-04 12:43 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
3h 24m, from 2026-09-04 09:19 UTC to 2026-09-04 12:43 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Email.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.