- Level
- confirmed
- Worst impact
- Degraded
- Components
- Control Panel
- Down Index
- 32of 100
What to do
Check whether you use BigCommerce Control Panel. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11h 30m it lasted.
Anything that failed between 2026-07-23 23:02 UTC and 2026-07-24 10:32 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 3
- investigating
Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
provider
- monitoring
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
provider
- resolved
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-dceaa0265e
Is BigCommerce still down?
No, this incident was resolved 2026-07-24 10:32 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
11h 30m, from 2026-07-23 23:02 UTC to 2026-07-24 10:32 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Control Panel.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.