- Level
- confirmed
- Worst impact
- Degraded
- Components
- Control Panel, Storefront
- Regions
- us
What to do
Check whether you use BigCommerce Control Panel, Storefront in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 10m it lasted.
Anything that failed between 2026-10-20 09:23 UTC and 2026-10-20 10:33 UTC may need a replay.Subscribe to BigCommerce's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bigcommerce works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from BigCommerce 4
- investigating
Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
provider
- identified
Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e0a9a56f28
Is BigCommerce still down?
No, this incident was resolved 2026-10-20 10:33 UTC. For BigCommerce's live state, see https://down.guide/bigcommerce.
How long did it last?
1h 10m, from 2026-10-20 09:23 UTC to 2026-10-20 10:33 UTC, by the times BigCommerce posted.
What was affected?
BigCommerce named Control Panel, Storefront in us.
What caused it?
BigCommerce hasn't published a root cause. If it does, it shows here.
Where does this come from?
BigCommerce's official status page, https://status.bigcommerce.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.