Braze Support Services Outage

What to do

• Check whether you use Braze Braze Support Services. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 52m it lasted.

  Anything that failed between 2026-09-16 09:17 UTC and 2026-09-16 16:09 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 3

1. identifiedSep 16, 2026, 9:17 AM UTC

   Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases. For any critical cases, please contact support@braze.com.

   provider

2. monitoringSep 16, 2026, 3:40 PM UTC

   We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue. Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.

   provider

3. resolvedSep 16, 2026, 4:09 PM UTC

   This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.

   provider

Corrections

None so far.

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