- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application
- Down Index
- 24of 100
What to do
Check whether you use FullStory Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 15m it lasted.
Anything that failed between 2024-05-10 15:38 UTC and 2024-05-10 19:53 UTC may need a replay.Subscribe to FullStory's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from FullStory 3
- investigating
At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.
provider
- monitoring
We've applied a fix and we're monitoring the results.
provider
- resolved
Partial Capture Outage - Web & Mobile: For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions. Login Issues: After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved. If there are any follow up questions on the above, please reach out to support@fullstory.com.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-14e6881241
Is FullStory still down?
No, this incident was resolved 2024-05-10 19:53 UTC. For FullStory's live state, see https://down.guide/fullstory.
How long did it last?
4h 15m, from 2024-05-10 15:38 UTC to 2024-05-10 19:53 UTC, by the times FullStory posted.
What was affected?
FullStory named Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application.
What caused it?
FullStory hasn't published a root cause. If it does, it shows here.
Where does this come from?
FullStory's official status page, https://status.fullstory.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.