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FullStory

Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

Degraded Lasted 14h 46m · started · FullStory's page

Level
confirmed
Worst impact
Degraded
Components
Fullstory Web Application, Webhooks & Alerts
Regions
us
Down Index
27of 100

What to do

  • Check whether you use FullStory Fullstory Web Application, Webhooks & Alerts in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 14h 46m it lasted.

    Anything that failed between 2026-09-07 15:00 UTC and 2026-09-08 05:46 UTC may need a replay.
  • Subscribe to FullStory's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 3

  1. monitoring

    We have implemented a fix for an issue that caused delays in some session data availability, contributed to degraded search and dashboard performance, and potentially delayed alert notifications in Fullstory the application. We are actively monitoring the results to ensure full stability.

    provider

  2. monitoring

    We are continuing to monitor for any further issues.

    provider

  3. resolved

    This incident has now been resolved. If you are experiencing any issues past 6:15 PM (ET), please email us at support@fullstory.com.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-aa33800bf5

Is FullStory still down?

No, this incident was resolved 2026-09-08 05:46 UTC. For FullStory's live state, see https://down.guide/fullstory.

How long did it last?

14h 46m, from 2026-09-07 15:00 UTC to 2026-09-08 05:46 UTC, by the times FullStory posted.

What was affected?

FullStory named Fullstory Web Application, Webhooks & Alerts in us.

What caused it?

FullStory hasn't published a root cause. If it does, it shows here.

Where does this come from?

FullStory's official status page, https://status.fullstory.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.