- Level
- confirmed
- Worst impact
- Major outage
- Components
- Data Capture - Web, Data Capture - Native Mobile, API, Fullstory Web Application, Fullstory Web Application, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, Workforce
- Down Index
- 54of 100
What to do
Check whether you use FullStory Data Capture - Web, Data Capture - Native Mobile, API, Fullstory Web Application and 6 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 17m it lasted.
Anything that failed between 2026-09-01 15:19 UTC and 2026-09-01 20:36 UTC may need a replay.Subscribe to FullStory's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from FullStory 3
- investigating
We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce. Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.
provider
- monitoring
We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
provider
- resolved
The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET). Any backlogged data is currently being processed and will be available shortly. If you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f090004e67
Is FullStory still down?
No, this incident was resolved 2026-09-01 20:36 UTC. For FullStory's live state, see https://down.guide/fullstory.
How long did it last?
5h 17m, from 2026-09-01 15:19 UTC to 2026-09-01 20:36 UTC, by the times FullStory posted.
What was affected?
FullStory named Data Capture - Web, Data Capture - Native Mobile, API, Fullstory Web Application and 6 more.
What caused it?
FullStory hasn't published a root cause. If it does, it shows here.
Where does this come from?
FullStory's official status page, https://status.fullstory.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.