Delays for Warehouse Customers in NA1 Data Center

What to do

• Check whether you use FullStory Fullstory Web Application, Fullstory Web Application, Webhooks & Alerts, Webhooks & Alerts and 2 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 27m it lasted.

  Anything that failed between 2026-08-18 17:57 UTC and 2026-08-18 20:24 UTC may need a replay.

• Subscribe to FullStory's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 3

1. investigatingAug 18, 2026, 5:57 PM UTC

   At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.

   provider

2. monitoringAug 18, 2026, 6:42 PM UTC

   We have implemented a fix for the issue that began around 10:40AM ET, which was causing delays for our Silver Schema warehouse customers in the NA1 region. The system is now catching up. Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.

   provider

3. resolvedAug 18, 2026, 8:24 PM UTC

   The issue that caused delays for Silver Schema warehouse customers in the NA1 region has been resolved and service is back to full operation as of August 18th, 2026 at 4:23 PM ET. If you have any questions or are experiencing any continued issues, please don't hesitate to reach out to our team at support@fullstory.com.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.