Delayed session processing

What to do

• Check whether you use FullStory Data Capture - Web, Data Capture - Native Mobile, Anywhere: Warehouse. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 31m it lasted.

  Anything that failed between 2026-02-27 21:53 UTC and 2026-02-28 04:23 UTC may need a replay.

• Subscribe to FullStory's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 4

1. investigatingFeb 27, 2026, 9:53 PM UTC

   We are currently experiencing delays in data processing in our EU1 data center. New sessions may not appear until several minutes later. Additionally, data passed to connected warehouses from Fullstory will be delayed. We are investigating the issue.

   provider

2. monitoringFeb 28, 2026, 12:14 AM UTC

   Our team has implemented a fix and the system is now catching up. We are addressing delays that began at the following times: - Analytics: 2026-02-27 20:00 UTC - Warehouse: 2026-02-25 03:00 UTC We are taking steps to ensure all data is processed accurately and will post another update once processing is back to normal.

   provider

3. monitoringFeb 28, 2026, 12:52 AM UTC

   The delay in processing for new sessions has been resolved and this system is now operating normally. We are continuing to work through the delays affecting data passed to connected warehouses from Fullstory. We will provide another update once all processing is back to normal.

   provider

4. resolvedFeb 28, 2026, 4:23 AM UTC

   This incident in the EU1 region has been resolved. All data processing delays have been cleared, and all systems are now operating normally.

   provider

Corrections

None so far.

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