Delayed Indexing (NA Data Center)

What to do

• Check whether you use FullStory Fullstory Web Application, Webhooks & Alerts, Anywhere: Warehouse. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 18h 32m it lasted.

  Anything that failed between 2025-10-29 17:59 UTC and 2025-10-30 12:30 UTC may need a replay.

• Subscribe to FullStory's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 4

1. investigatingOct 29, 2025, 5:59 PM UTC

   At 11:15 AM EDT, we began experiencing indexing delays for session data and Data Warehouse updates in our NA data center. We are investigating the issue.

   provider

2. identifiedOct 29, 2025, 10:00 PM UTC

   We've identified the issue and we're working to rectify it at this time.

   provider

3. monitoringOct 30, 2025, 11:42 AM UTC

   A fix has been implemented and new session data is no longer delayed. We are monitoring the backlog of session data impacted by these delays and will resolve this incident once the backlogged session data is fully indexed.

   provider

4. resolvedOct 30, 2025, 12:30 PM UTC

   Our indexing backlog is now fully resolved. Session data captured during the impact window is available for search and in data warehouses.

   provider

Corrections

None so far.

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