Possible degradation in Fullstory Web app

What to do

• Check whether you use FullStory Fullstory Web Application in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 16h 21m it lasted.

  Anything that failed between 2025-10-20 20:11 UTC and 2025-10-21 12:32 UTC may need a replay.

• Subscribe to FullStory's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 4

1. investigatingOct 20, 2025, 8:11 PM UTC

   Some customers may experience degradation in the Fullstory Web application for some features, and delayed indexing under some circumstances. Both NA and EU data regions appear to be affected. We are actively investigating the issue.

   provider

2. investigatingOct 20, 2025, 9:52 PM UTC

   We have identified the issue and our systems have caught up on delayed indexing. We are continuing to work on implementing a full resolution for degradation in the Fullstory Web app for some features.

   provider

3. monitoringOct 21, 2025, 12:07 AM UTC

   All issues with indexing and degradation in the Fullstory Web application have been resolved. We are monitoring these results and we will provide another status update by 10:00am ET tomorrow morning.

   provider

4. resolvedOct 21, 2025, 12:32 PM UTC

   This incident is now resolved. If you notice any issues with degradation in the Fullstory Web application, please reach out to support@fullstory.com.

   provider

Corrections

None so far.

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