- Level
- confirmed
- Worst impact
- Degraded
- Components
- StoryAI
- Down Index
- 20of 100
What to do
Check whether you use FullStory StoryAI. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 2m it lasted.
Anything that failed between 2026-07-16 20:38 UTC and 2026-07-16 22:41 UTC may need a replay.Subscribe to FullStory's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from FullStory 2
- investigating
The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
provider
- resolved
This incident has been resolved
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b291411c4d
Is FullStory still down?
No, this incident was resolved 2026-07-16 22:41 UTC. For FullStory's live state, see https://down.guide/fullstory.
How long did it last?
2h 2m, from 2026-07-16 20:38 UTC to 2026-07-16 22:41 UTC, by the times FullStory posted.
What was affected?
FullStory named StoryAI.
What caused it?
FullStory hasn't published a root cause. If it does, it shows here.
Where does this come from?
FullStory's official status page, https://status.fullstory.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.