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FullStory

Delayed session processing

Degraded Lasted 1h 15m · started · FullStory's page

Level
confirmed
Worst impact
Degraded
Components
Fullstory Web Application
Regions
eu
Down Index
22of 100

What to do

  • Check whether you use FullStory Fullstory Web Application in eu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 15m it lasted.

    Anything that failed between 2025-11-18 20:32 UTC and 2025-11-18 21:47 UTC may need a replay.
  • Subscribe to FullStory's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 3

  1. investigating

    We are currently experiencing delays processing sessions for accounts utilizing our EU data center. Session capture is not impacted but new sessions may not appear until several minutes after initial capture. We are actively investigating the issue.

    provider

  2. monitoring

    A fix has been implemented for this issue and we are monitoring the results.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-c179e1d2f8

Is FullStory still down?

No, this incident was resolved 2025-11-18 21:47 UTC. For FullStory's live state, see https://down.guide/fullstory.

How long did it last?

1h 15m, from 2025-11-18 20:32 UTC to 2025-11-18 21:47 UTC, by the times FullStory posted.

What was affected?

FullStory named Fullstory Web Application in eu.

What caused it?

FullStory hasn't published a root cause. If it does, it shows here.

Where does this come from?

FullStory's official status page, https://status.fullstory.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.