Slow or failure to load Fullstory

What to do

• Check whether you use FullStory Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 40m it lasted.

  Anything that failed between 2025-03-18 20:29 UTC and 2025-03-19 00:09 UTC may need a replay.

• Subscribe to FullStory's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 4

1. investigatingMar 18, 2025, 8:29 PM UTC

   At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.

   provider

2. investigatingMar 18, 2025, 9:13 PM UTC

   We are continuing to investigate this issue.

   provider

3. monitoringMar 18, 2025, 10:09 PM UTC

   At 4:11 PM EDT, we detected an issue that resulted in degraded performance on Fullstory. The service has been restored, and we are actively investigating the root cause. We will provide further updates as our investigation progresses. If you encounter any additional issues or have questions, please contact support@fullstory.com.

   provider

4. resolvedMar 19, 2025, 12:09 AM UTC

   We have implemented a fix that has resolved the issue and our team is still actively investigating the underlying cause to prevent future occurrences. Please reach out to support@fullstory.com if you experience any further issues.

   provider

Corrections

None so far.

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