- Level
- confirmed
- Worst impact
- Degraded
- Components
- Fullstory Web Application
What to do
Check whether you use FullStory Fullstory Web Application. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 17m it lasted.
Anything that failed between 2025-08-27 08:38 UTC and 2025-08-27 15:55 UTC may need a replay.Subscribe to FullStory's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from FullStory 5
- investigating
As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- investigating
We are still experiencing an elevated error rate displaying data . We are actively investigating the issue and will update this status as soon as we know more.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
Search results and display times have now returned to expected levels.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d419340c0b
Is FullStory still down?
No, this incident was resolved 2025-08-27 15:55 UTC. For FullStory's live state, see https://down.guide/fullstory.
How long did it last?
7h 17m, from 2025-08-27 08:38 UTC to 2025-08-27 15:55 UTC, by the times FullStory posted.
What was affected?
FullStory named Fullstory Web Application.
What caused it?
FullStory hasn't published a root cause. If it does, it shows here.
Where does this come from?
FullStory's official status page, https://status.fullstory.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.