- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App
- Down Index
- 21of 100
What to do
Check whether you use Help Scout Web App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 42m it lasted.
Anything that failed between 2026-08-13 23:17 UTC and 2026-08-14 01:00 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We're looking into reports of errors with the SLA feature and our team is investigating.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
Our Engineering team has identified the cause of the issue and are working on a resolution.
provider
- resolved
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-134f07c554
Is Help Scout still down?
No, this incident was resolved 2026-08-14 01:00 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 42m, from 2026-08-13 23:17 UTC to 2026-08-14 01:00 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.