- Level
- confirmed
- Worst impact
- Degraded
- Components
- AI Drafts, AI Answers, AI Summarize, AI Assist
- Down Index
- 26of 100
What to do
Check whether you use Help Scout AI Drafts, AI Answers, AI Summarize, AI Assist. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 12m it lasted.
Anything that failed between 2026-08-18 15:38 UTC and 2026-08-18 18:50 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- investigating
We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.
provider
- monitoring
A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.
provider
- resolved
Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-553b545576
Is Help Scout still down?
No, this incident was resolved 2026-08-18 18:50 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
3h 12m, from 2026-08-18 15:38 UTC to 2026-08-18 18:50 UTC, by the times Help Scout posted.
What was affected?
Help Scout named AI Drafts, AI Answers, AI Summarize, AI Assist.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.