← Help Scout Help Scout status history 42 incidents over the last year, newest first; 100.00% uptime (90 days), 99.99% uptime (12 months). History from before down.guide started reading the page is imported from Help Scout's own archive.
Mailbox counts Aug 31, 2026, 3:09 PM UTC lasted 3h 57m Mailbox counts, folders, reports, search results
App Access Issues Aug 18, 2026, 3:38 PM UTC lasted 3h 12m AI Drafts, AI Answers, AI Summarize +1
Beacon Issues Aug 14, 2026, 2:59 PM UTC lasted 1h 18m Beacon
SLA issues Aug 13, 2026, 11:17 PM UTC lasted 1h 42m Web App
Report Loading Aug 6, 2026, 4:12 PM UTC lasted 1h 13m Mailbox counts, folders, reports, search results
Delays with Inbox counts, folders, reports and search results Jul 24, 2026, 10:08 PM UTC lasted 1h 1m Mailbox counts, folders, reports, search results
Docs Errors Jul 14, 2026, 12:17 PM UTC lasted 6h 44m Docs Sites
App Access Issues Jul 9, 2026, 2:59 PM UTC lasted 2h 16m Web App
Automatic Workflows not running Jul 6, 2026, 11:31 AM UTC lasted 3h 56m Web App
Delays with report exports Jun 30, 2026, 7:40 AM UTC lasted 3h 7m Mailbox counts, folders, reports, search results us
Global Search Slowness Jun 17, 2026, 11:46 AM UTC lasted 22h 59m Web App, Inbox API, Mailbox counts, folders, reports, search results
Inbound Email Delay and Sluggish Behavior Across Help Scout May 8, 2026, 12:43 AM UTC lasted 1h 22m Web App, Email Processing, Mailbox counts, folders, reports, search results
Docs and AI Answers Issues May 6, 2026, 4:53 PM UTC lasted 1h 47m Docs Sites, AI Answers
Connection Issues Apr 27, 2026, 12:43 PM UTC lasted 10m Web App
AI Feature Issue Apr 21, 2026, 7:50 PM UTC lasted 2h 11m AI Drafts, AI Answers, AI Summarize +1
Connection Issues Apr 20, 2026, 2:52 PM UTC lasted 11m Web App
AI Drafts: Intermittent issues generating AI Drafts Apr 14, 2026, 4:21 PM UTC lasted 40m Web App us
Reporting Views Displaying Inconsistent Metrics Apr 13, 2026, 9:51 PM UTC lasted 1h 36m Web App
Inbound Email Issues Apr 8, 2026, 4:40 PM UTC lasted 6h 30m Email Processing us
Outbound Email and Draft Creation Issues Mar 25, 2026, 5:47 PM UTC lasted 13m Email Processing
Folder and View Issues Mar 21, 2026, 4:39 PM UTC lasted 23h 41m Mailbox counts, folders, reports, search results
Docs Errors Mar 20, 2026, 5:00 PM UTC lasted 1h 12m Docs Sites
Drafts Not Loading Properly Mar 19, 2026, 8:50 PM UTC lasted 48m Web App
Closed Folder Issues Mar 12, 2026, 5:36 PM UTC lasted 24m Mailbox counts, folders, reports, search results
Sidebar Apps loading intermittently Mar 11, 2026, 4:12 PM UTC lasted 31m Web App
Sidebar Apps not loading Mar 11, 2026, 12:40 PM UTC lasted 1h 24m Web App
Connections Issues Mar 6, 2026, 5:38 PM UTC lasted 3h 48m Web App us
Connections Issues Mar 2, 2026, 4:06 PM UTC lasted 54m Web App, Beacon
Connections Issues Feb 26, 2026, 3:11 PM UTC lasted 0m
Connections Issues Feb 26, 2026, 12:21 PM UTC lasted 8m Web App, Email Processing, Mailbox counts, folders, reports, search results
Inboxes Not Currently Loading For Some Users Feb 19, 2026, 8:32 PM UTC lasted 28m Web App, Email Processing, Mailbox counts, folders, reports, search results
Intermittent Docs Sites loading issues Dec 22, 2025, 6:00 AM UTC lasted 0m
Docs site not loading Dec 20, 2025, 9:24 PM UTC lasted 1h 19m Docs Sites
Connections Issues Dec 11, 2025, 12:06 PM UTC lasted 1h Web App, Docs Sites, Beacon
Email Delays Dec 10, 2025, 4:36 PM UTC lasted 1h 53m Email Processing