- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Docs Sites
- Down Index
- 34of 100
What to do
Check whether you use Help Scout Docs Sites. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 44m it lasted.
Anything that failed between 2026-07-14 12:17 UTC and 2026-07-14 19:00 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 5
- investigating
We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
provider
- monitoring
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
provider
- identified
Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
provider
- monitoring
Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
provider
- resolved
Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9423bcf189
Is Help Scout still down?
No, this incident was resolved 2026-07-14 19:00 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
6h 44m, from 2026-07-14 12:17 UTC to 2026-07-14 19:00 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Docs Sites.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.