- Level
- confirmed
- Worst impact
- Degraded
- Components
- Mailbox counts, folders, reports, search results
- Down Index
- 22of 100
What to do
Check whether you use Help Scout Mailbox counts, folders, reports, search results. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 57m it lasted.
Anything that failed between 2026-08-31 15:09 UTC and 2026-08-31 19:06 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- identified
We are currently seeing some issues with conversation counts and inbox views not refreshing accurately. You may also see routing, SLAs, and sentiment impacts. Our Engineering Team has identified the root cause and they're currently working to bring them back online.
provider
- monitoring
A fix is now in place for the Inbox issues affecting folder/view counts, routing, SLAs, sentiment. While there is a backlog of data being processed, you should start to see issues resolve. Our Engineering Team is continuing to monitor the situation.
provider
- monitoring
A fix is in place for the SLAs, Routing, and Sentiment issues. We have been alerted to continuing issues around conversation counts not updating accurately. Our Engineering Team is monitoring these issues and identifying whether an additional fix is needed. We will continue to keep you updated on our progress.
provider
- resolved
Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a88b7391e4
Is Help Scout still down?
No, this incident was resolved 2026-08-31 19:06 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
3h 57m, from 2026-08-31 15:09 UTC to 2026-08-31 19:06 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Mailbox counts, folders, reports, search results.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.