- Level
- confirmed
- Worst impact
- Degraded
- Components
- Mailbox counts, folders, reports, search results
- Down Index
- 20of 100
What to do
Check whether you use Help Scout Mailbox counts, folders, reports, search results. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 13m it lasted.
Anything that failed between 2026-08-06 16:12 UTC and 2026-08-06 17:26 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.
provider
- identified
Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.
provider
- monitoring
Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.
provider
- resolved
Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e6e8840f6c
Is Help Scout still down?
No, this incident was resolved 2026-08-06 17:26 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 13m, from 2026-08-06 16:12 UTC to 2026-08-06 17:26 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Mailbox counts, folders, reports, search results.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.