- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App
- Regions
- us
- Down Index
- 24of 100
What to do
Check whether you use Help Scout Web App in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 48m it lasted.
Anything that failed between 2026-03-06 17:38 UTC and 2026-03-06 21:26 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 5
- investigating
Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.
provider
- identified
We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
provider
- identified
Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.
provider
- identified
Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.
provider
- resolved
Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6218874c3f
Is Help Scout still down?
No, this incident was resolved 2026-03-06 21:26 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
3h 48m, from 2026-03-06 17:38 UTC to 2026-03-06 21:26 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App in us.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.