- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App
- Down Index
- 24of 100
What to do
Check whether you use Help Scout Web App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 1m it lasted.
Anything that failed between 2025-10-20 14:45 UTC and 2025-10-20 21:46 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 10
- investigating
We're looking in to reports of slow page loads and problems loading Help Scout. We'll update here when we have more information.
provider
- investigating
We are continuing to investigate this issue. Thank you for your patience as we get things working smoothly again.
provider
- identified
We’ve identified issues affecting our app as a result of disruption with one of our cloud infrastructure providers. We are monitoring their recovery closely and will share an update as soon as we know more.
provider
- identified
We are still seeing issues with accessing Help Scout while we attempt to fix the issue and work with our service provider to restore functionality. We will provide additional updates as we make progress.
provider
- identified
We're still seeing issues in Help Scout as a result of an ongoing outage with one of our service providers. We are continuing to monitor and will provide updates here as soon as we have more to share.
provider
- identified
We're seeing some improvements in today's issue, but it continues to impact loading & performance across all areas of Help Scout. We are monitoring this with our service provider, and we will continue to share updates here as soon as we have them.
provider
- identified
While we have seen some small improvements, we are still seeing loading & performance issues across Help Scout as a result of an outage with one of our service providers. We'll continue to check in here with updates as we get them. We appreciate your patience as this outage continues!
provider
- identified
Performance is continuing to improve at Help Scout, but we are still seeing some issues as a result of an outage at one of our service providers. You may still encounter error messages & slow loading across the board while working from your account. Until our service provider announces the issue has been fully resolved, we'll keep posting updates here to keep you up to date.
provider
- monitoring
Performance at Help Scout seems to be improved from earlier. The outage at our service provider is still not fully resolved, so some issues may still occur. We'll post more updates as soon as we know more, but for now, things seem to be on the mend.
provider
- resolved
Performance is now stable across the board at Help Scout - all issues caused by the outage at one of our service providers have now been resolved. Everything should be working as normal in your account once again. Thank you for your patience while we investigated this!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-17ac334138
Is Help Scout still down?
No, this incident was resolved 2025-10-20 21:46 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
7h 1m, from 2025-10-20 14:45 UTC to 2025-10-20 21:46 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.