- Level
- confirmed
- Worst impact
- Major outage
- Components
- Docs Sites
- Down Index
- 42of 100
What to do
Check whether you use Help Scout Docs Sites. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 19m it lasted.
Anything that failed between 2025-12-20 21:24 UTC and 2025-12-20 22:43 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- investigating
We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.
provider
- monitoring
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
provider
- resolved
Docs is back to fully operational.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a1efa1a019
Is Help Scout still down?
No, this incident was resolved 2025-12-20 22:43 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 19m, from 2025-12-20 21:24 UTC to 2025-12-20 22:43 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Docs Sites.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.