- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Web App
- Down Index
- 32of 100
What to do
Check whether you use Help Scout Web App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 46m it lasted.
Anything that failed between 2025-10-20 09:50 UTC and 2025-10-20 12:37 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- identified
We’ve identified the connectivity issues affecting our app as stemming from a disruption with one of our cloud infrastructure providers. Our team is monitoring their recovery closely. We’ll share an update as soon as we know more.
provider
- monitoring
Our infrastructure provider is reporting significant recovery, and most Help Scout services are now operating normally. We'll continue to monitor the situation and will share an update as soon as possible.
provider
- resolved
The earlier disruption with one of our cloud providers has been fully resolved. Help Scout services are stable, and we’ve confirmed normal performance across the platform. We’ll continue routine monitoring, but no further impact is expected. Thanks for your patience while this issue was resolved.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-4a2843dbdf
Is Help Scout still down?
No, this incident was resolved 2025-10-20 12:37 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
2h 46m, from 2025-10-20 09:50 UTC to 2025-10-20 12:37 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.