- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App, Beacon
- Down Index
- 20of 100
What to do
Check whether you use Help Scout Web App, Beacon. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 54m it lasted.
Anything that failed between 2026-03-02 16:06 UTC and 2026-03-02 17:00 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We're investigating reports of Help Scout not loading. We will update here when we have more information.
provider
- identified
We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.
provider
- monitoring
Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.
provider
- resolved
Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fad1b16de1
Is Help Scout still down?
No, this incident was resolved 2026-03-02 17:00 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
54m, from 2026-03-02 16:06 UTC to 2026-03-02 17:00 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App, Beacon.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.