- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Web App, Docs Sites, Beacon
- Down Index
- 32of 100
What to do
Check whether you use Help Scout Web App, Docs Sites, Beacon. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h it lasted.
Anything that failed between 2025-12-11 12:06 UTC and 2025-12-11 13:06 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- investigating
We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.
provider
- identified
The team has identified the root cause, and we're working on a fix, but it may take a bit longer before we can bring all services back online. We'll post an update when we've got more news to share.
provider
- resolved
Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-549d0533bc
Is Help Scout still down?
No, this incident was resolved 2025-12-11 13:06 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h, from 2025-12-11 12:06 UTC to 2025-12-11 13:06 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App, Docs Sites, Beacon.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.