- Level
- confirmed
- Worst impact
- Degraded
- Components
- Email Processing
- Down Index
- 25of 100
What to do
Check whether you use Help Scout Email Processing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 9h 55m it lasted.
Anything that failed between 2026-01-22 20:46 UTC and 2026-01-23 06:40 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- monitoring
It looks like Outlook is down right now, so you may see issues with emails from Outlook being forwarded into Help Scout, and if using Microsoft's servers for outgoing mail (using custom SMTP) you may encounter issues with delivery. We are monitoring this, and will post an update once everything's back to normal.
provider
- monitoring
Microsoft are still reporting degraded service for Outlook, which continues to impact both incoming mail forwarded from Outlook account, as well as outgoing mail being delivered through Outlook's servers. We are continuing to monitor the issue, and will post again once it has been resolved by Microsoft.
provider
- monitoring
Just checking in to say we are still keeping an eye on this. Microsoft are still reporting degraded service functionality, so incoming emails from Outlook, and outbound emails sent through Microsoft's servers are impacted by this. We'll continue to monitor and post updates here.
provider
- resolved
Microsoft have confirmed that all products are operational. This means emails from Outlook being forwarded into Help Scout and Microsoft's servers for outgoing mail (using custom SMTP) should now be working. If you're still experiencing issues, please contact our support team so we can investigate further.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e2f9c16767
Is Help Scout still down?
No, this incident was resolved 2026-01-23 06:40 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
9h 55m, from 2026-01-22 20:46 UTC to 2026-01-23 06:40 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Email Processing.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.