Drafts Not Loading Properly

What to do

• Check whether you use Help Scout Web App. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 48m it lasted.

  Anything that failed between 2026-03-19 20:50 UTC and 2026-03-19 21:38 UTC may need a replay.

• Subscribe to Help Scout's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Help Scout 3

1. investigatingMar 19, 2026, 8:50 PM UTC

   We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

   provider

2. identifiedMar 19, 2026, 9:04 PM UTC

   We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.

   provider

3. resolvedMar 19, 2026, 9:38 PM UTC

   Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

   provider

Corrections

None so far.

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