- Level
- confirmed
- Worst impact
- Degraded
- Components
- Email Processing
- Regions
- us
- Down Index
- 26of 100
What to do
Check whether you use Help Scout Email Processing in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 30m it lasted.
Anything that failed between 2026-04-08 16:40 UTC and 2026-04-08 23:10 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 6
- investigating
We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.
provider
- investigating
We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!
provider
- identified
We're continuing to monitor issues with inbound mail as a result of a current outage at Google, which seems to specifically impact certain emails forwarded from Google Workspace emails. We'll keep sharing updates on this as we get them from Google.
provider
- identified
We are still monitoring this ongoing outage with Google, which continues to impact emails forwarded to Help Scout in certain cases. As soon as we have confirmation from Google that this issue has been fully resolved, we'll post an update here. Thanks for your continued patience!
provider
- identified
Just sharing another quick update, we're still monitoring this outage at Google. For now, some incoming emails may not be forwarded to Help Scout from from Gmail and Google Groups. We'll continue to post updates here until the issue has been resolved.
provider
- resolved
It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-36eac7ddb5
Is Help Scout still down?
No, this incident was resolved 2026-04-08 23:10 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
6h 30m, from 2026-04-08 16:40 UTC to 2026-04-08 23:10 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Email Processing in us.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.