- Level
- confirmed
- Worst impact
- Degraded
- Components
- Docs Sites, AI Answers
- Down Index
- 22of 100
What to do
Check whether you use Help Scout Docs Sites, AI Answers. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 47m it lasted.
Anything that failed between 2026-05-06 16:53 UTC and 2026-05-06 18:40 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- investigating
We are currently investigating an issue that is impacting Help Scout Docs Sites and AI Answers in Beacon. We will update here as soon as we have more information to share.
provider
- monitoring
Our engineering team has released a fix, and Docs Sites and AI Answers are now loading again. Our team is monitoring this at the moment, and we will update again once we're sure everything is resolved.
provider
- resolved
Resolved - The loading issues with AI Answers and Docs have been resolved, so we're closing this out. Sorry for the interruption today, folks!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-953c1c4270
Is Help Scout still down?
No, this incident was resolved 2026-05-06 18:40 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 47m, from 2026-05-06 16:53 UTC to 2026-05-06 18:40 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Docs Sites, AI Answers.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.