- Level
- confirmed
- Worst impact
- Degraded
- Components
- Mailbox counts, folders, reports, search results
- Regions
- us
- Down Index
- 24of 100
What to do
Check whether you use Help Scout Mailbox counts, folders, reports, search results in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 7m it lasted.
Anything that failed between 2026-06-30 07:40 UTC and 2026-06-30 10:47 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We’re currently investigating an issue affecting report exports. We'll post an update as soon as we have more to share. Thank you for your patience.
provider
- identified
We've identified the cause of the report export delays, and our team is actively working on a fix. Report exports remain delayed while we work on this. We'll post another update as soon as the fix is in place. Thank you for your continued patience.
provider
- monitoring
A fix is in place, and report exports are processing normally again. Exports that were delayed during the disruption are being cleared, and new requests are being delivered as expected. We're continuing to monitor to ensure everything remains stable, and we'll post a final update once we've confirmed the issue is fully resolved.
provider
- resolved
This incident has been resolved. Report exports are processing normally again. If you continue to experience issues, please email us at help@helpscout.com, and we'll investigate. Thank you for your patience today.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-775bb86bed
Is Help Scout still down?
No, this incident was resolved 2026-06-30 10:47 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
3h 7m, from 2026-06-30 07:40 UTC to 2026-06-30 10:47 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Mailbox counts, folders, reports, search results in us.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.