- Level
- confirmed
- Worst impact
- Degraded
- Components
- AI Drafts, AI Answers, AI Summarize, AI Assist
- Down Index
- 25of 100
What to do
Check whether you use Help Scout AI Drafts, AI Answers, AI Summarize, AI Assist. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 11m it lasted.
Anything that failed between 2026-04-21 19:50 UTC and 2026-04-21 22:01 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.
provider
- monitoring
Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!
provider
- monitoring
Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.
provider
- resolved
Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d6f3a9da86
Is Help Scout still down?
No, this incident was resolved 2026-04-21 22:01 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
2h 11m, from 2026-04-21 19:50 UTC to 2026-04-21 22:01 UTC, by the times Help Scout posted.
What was affected?
Help Scout named AI Drafts, AI Answers, AI Summarize, AI Assist.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.