- Level
- confirmed
- Worst impact
- Degraded
- Components
- Email Processing
- Down Index
- 21of 100
What to do
Check whether you use Help Scout Email Processing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 53m it lasted.
Anything that failed between 2025-12-10 16:36 UTC and 2025-12-10 18:29 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.
provider
- identified
Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
provider
- monitoring
Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.
provider
- resolved
The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-81242d4fa5
Is Help Scout still down?
No, this incident was resolved 2025-12-10 18:29 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 53m, from 2025-12-10 16:36 UTC to 2025-12-10 18:29 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Email Processing.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.