- Level
- confirmed
- Worst impact
- Degraded
- Components
- Mailbox counts, folders, reports, search results
- Down Index
- 25of 100
What to do
Check whether you use Help Scout Mailbox counts, folders, reports, search results. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 23h 41m it lasted.
Anything that failed between 2026-03-21 16:39 UTC and 2026-03-22 16:20 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 5
- investigating
We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.
provider
- investigating
We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.
provider
- identified
We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.
provider
- monitoring
A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.
provider
- resolved
We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-72caafa462
Is Help Scout still down?
No, this incident was resolved 2026-03-22 16:20 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
23h 41m, from 2026-03-21 16:39 UTC to 2026-03-22 16:20 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Mailbox counts, folders, reports, search results.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.