- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App, Email Processing, Mailbox counts, folders, reports, search results
- Down Index
- 23of 100
What to do
Check whether you use Help Scout Web App, Email Processing, Mailbox counts, folders, reports, search results. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 22m it lasted.
Anything that failed between 2026-05-08 00:43 UTC and 2026-05-08 02:05 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.
provider
- identified
Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.
provider
- monitoring
In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.
provider
- resolved
Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b1b9c6fcb1
Is Help Scout still down?
No, this incident was resolved 2026-05-08 02:05 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 22m, from 2026-05-08 00:43 UTC to 2026-05-08 02:05 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App, Email Processing, Mailbox counts, folders, reports, search results.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.