- Level
- confirmed
- Worst impact
- Major outage
- Components
- Web App
- Down Index
- 38of 100
What to do
Check whether you use Help Scout Web App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11m it lasted.
Anything that failed between 2026-04-20 14:52 UTC and 2026-04-20 15:04 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 2
- identified
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
provider
- resolved
The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b4940b8862
Is Help Scout still down?
No, this incident was resolved 2026-04-20 15:04 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
11m, from 2026-04-20 14:52 UTC to 2026-04-20 15:04 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.