- Level
- confirmed
- Worst impact
- Degraded
- Components
- Docs Sites
- Down Index
- 20of 100
What to do
Check whether you use Help Scout Docs Sites. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 12m it lasted.
Anything that failed between 2026-03-20 17:00 UTC and 2026-03-20 18:12 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.
provider
- identified
Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.
provider
- monitoring
We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.
provider
- resolved
Help Scout Docs and AI Answers are fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b5cd426602
Is Help Scout still down?
No, this incident was resolved 2026-03-20 18:12 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 12m, from 2026-03-20 17:00 UTC to 2026-03-20 18:12 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Docs Sites.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.