- Level
- confirmed
- Worst impact
- Degraded
- Components
- Mailbox counts, folders, reports, search results
- Down Index
- 19of 100
What to do
Check whether you use Help Scout Mailbox counts, folders, reports, search results. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 1m it lasted.
Anything that failed between 2026-07-24 22:08 UTC and 2026-07-24 23:09 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 4
- investigating
We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.
provider
- monitoring
Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.
provider
- monitoring
We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.
provider
- resolved
Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6bad5f047f
Is Help Scout still down?
No, this incident was resolved 2026-07-24 23:09 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 1m, from 2026-07-24 22:08 UTC to 2026-07-24 23:09 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Mailbox counts, folders, reports, search results.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.