- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App
- Down Index
- 20of 100
What to do
Check whether you use Help Scout Web App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 24m it lasted.
Anything that failed between 2026-03-11 12:40 UTC and 2026-03-11 14:04 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- investigating
We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.
provider
- monitoring
We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is resolved.
provider
- resolved
After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9e76df621d
Is Help Scout still down?
No, this incident was resolved 2026-03-11 14:04 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 24m, from 2026-03-11 12:40 UTC to 2026-03-11 14:04 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.