- Level
- confirmed
- Worst impact
- Degraded
- Components
- Email Processing
- Down Index
- 16of 100
What to do
Check whether you use Help Scout Email Processing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 13m it lasted.
Anything that failed between 2026-03-25 17:47 UTC and 2026-03-25 18:00 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 2
- investigating
We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.
provider
- resolved
Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-880060d327
Is Help Scout still down?
No, this incident was resolved 2026-03-25 18:00 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
13m, from 2026-03-25 17:47 UTC to 2026-03-25 18:00 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Email Processing.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.