- Level
- confirmed
- Worst impact
- Degraded
- Components
- Docs Sites, Beacon
- Down Index
- 11of 100
What to do
Check whether you use Help Scout Docs Sites, Beacon. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2025-07-11 15:26 UTC and 2025-07-11 15:26 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 1
- resolved
We've noticed some issues with Docs that may have made Docs sites and the Docs API unavailable, but our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at help@helpscout.com
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-46dfbc63e2
Is Help Scout still down?
No, this incident was resolved 2025-07-11 15:26 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
0m, from 2025-07-11 15:26 UTC to 2025-07-11 15:26 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Docs Sites, Beacon.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.