- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App
- Down Index
- 20of 100
What to do
Check whether you use Help Scout Web App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 5m it lasted.
Anything that failed between 2025-08-07 21:09 UTC and 2025-08-07 22:15 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 2
- monitoring
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
provider
- resolved
We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue. We're sorry for any trouble this has caused, and thank you for your patience!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-52b9d25e75
Is Help Scout still down?
No, this incident was resolved 2025-08-07 22:15 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 5m, from 2025-08-07 21:09 UTC to 2025-08-07 22:15 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.