- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App
- Down Index
- 19of 100
What to do
Check whether you use Help Scout Web App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 48m it lasted.
Anything that failed between 2025-09-16 08:18 UTC and 2025-09-16 09:06 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 2
- investigating
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
provider
- resolved
Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-abd9855660
Is Help Scout still down?
No, this incident was resolved 2025-09-16 09:06 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
48m, from 2025-09-16 08:18 UTC to 2025-09-16 09:06 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.